We got an email blast from Countrywide’s President, and it made me wonder whether Countrywide is worried about its customers leaving in droves due to recent concerns about the company’s wellbeing:

Dear Countrywide Homeowner,

As the mortgage and housing industry goes through unprecedented changes, Countrywide has been taking swift steps to help ensure that our customers won’t be impacted – and that we maintain our position as America’s #1 home loan lender.

With millions of current customers, no one is more committed to the dream of homeownership than Countrywide. And we continue to place an enormous value on customers like you.

As your home financing partner, we pledge to:
•Make sure you always know your mortgage options, and provide you with the information you need to make the best decisions.
•Tell you about opportunities to improve your home financing position, such as lowering your rate or payments.
•Make sure the loan process is always simple, honest, and straightforward, and that you know all terms and fees upfront.

I want to thank you for letting us serve your home financing needs, and assure you that your continued satisfaction will always remain our #1 priority.

Sincerely,
Andrew Gissinger III
President and Chief Operating Officer
Countrywide Home Loans, Inc.